Identification and risk control issues remain relevant for banks in the lending process, says the First Deputy Chairman of the National Bank of Ukraine, Kateryna Rozhkova. According to her, the use of artificial intelligence (AI) can contribute to faster and higher quality solution of these tasks.
«In developed countries, AI is successfully used not only for scoring and organizing call centers, but also in the process of concluding contracts with clients and verifying documents. This increases the quality and accuracy of complex processes and allows modeling the future needs of clients,» she noted.
Rozhkova also pointed out that retail lending in Ukraine continues even during times of full-scale war. However, the penetration rate of this type of lending in our country historically remains low compared to European countries.
The Director of the NBU’s Department of Financial Stability, Pervin Dadashova, added that the driving forces behind the revitalization of retail lending are the growth in real incomes of the population and a certain improvement in consumer sentiment compared to the low levels at the beginning of the full-scale war.
«Although it is not yet a credit boom. To ‘heat up’ the market, banks have to make significant efforts to expand the customer base, including through categories whose lending was stopped at the beginning of the war,» she explained.
Scoring systems identify potential fraudsters and evaluate the risks of non-repayment of loans, without denying credit to those who can repay it.
